Terms & Conditions

1. About Claritymed Healthcare Diagnostic

Claritymed Healthcare Diagnostic is a healthcare service provider offering pathology tests, preventive health checkups, radiology support, laboratory services, and related diagnostic solutions. We are committed to delivering quality healthcare services with a focus on reliability, affordability, and patient satisfaction. Our goal is to be recognized as one of the Best Diagnostic Centres in Delhi by maintaining high service standards and ethical healthcare practices.

2. Acceptance of Terms

By using our website, booking a test, or visiting our centre, you acknowledge that:

• You have read and understood these Terms & Conditions
• You agree to follow all applicable rules and policies
• You provide accurate information while booking or registering
• You use our services lawfully and responsibly

These Terms & Conditions apply to all users, visitors, patients, and website users.

3. Services Offered

At Claritymed Healthcare Diagnostic, services may include:

• Blood Tests
• Pathology Services
• Urine & Routine Lab Tests
• Preventive Health Checkups
• Specialized Diagnostic Tests
• Imaging / Radiology Support (where available)
• Home Sample Collection (subject to availability)

All services are subject to operational capacity, medical suitability, and availability.

4. Appointment & Booking Policy

Users may book tests through approved communication channels, such as phone, website, or in person.

Important Booking Conditions:

• Appointments are subject to availability
• Certain tests require prior preparation or fasting
• Time slots may change due to operational or medical reasons
• Delays can occur during peak hours or emergencies

We request patients to arrive on time and follow all booking instructions.

5. Patient Responsibilities

To ensure quality service and accurate reports, patients agree to:

• Provide correct personal details
• Share relevant medical history when required
• Follow test preparation instructions
• Inform staff about medications or ongoing treatment
• Cooperate during sample collection or testing procedures

Failure to follow instructions may affect test accuracy or require rebooking.

6. Pricing & Payment Terms

At Claritymed Healthcare Diagnostic, we aim to offer transparent and affordable pricing.

Payment Terms:

• Charges may vary depending on test type or package selected
• Prices may change without prior notice
• Full or partial advance payment may be required for selected services
• Payments can be accepted through approved online or offline methods

Choosing quality and affordability are among the reasons many patients consider us a Best Diagnostic Centre.

7. Cancellation & Refund Policy

Cancellation:

Appointments may be cancelled before the scheduled service time, subject to policy conditions.

Refund Conditions:

Refunds may be considered in the following situations:

• Duplicate payment
• Service unavailable after booking
• Approved cancellation before sample collection

Refunds are generally not applicable after:

• Sample collection has been completed
• Test processing has started
• Services have been delivered

Processing timelines may depend on the payment method used.

8. Home Sample Collection Terms

Where available, home sample collection is provided for convenience.

Patient Responsibilities:

• Be available at the scheduled time
• Follow fasting/preparation instructions
• Provide the correct address and contact details

Home visits may be rescheduled due to traffic, weather, staffing, or unforeseen delays.

9. Reports & Turnaround Time

Reports are generated based on the collected sample and standard testing processes.

Important Notes:

• Routine tests may be delivered faster than specialized tests
• Timelines are estimates and may vary
• Reports may be shared digitally or physically

We strive to provide timely results because fast reporting is a key feature of the Best Diagnostic Centre in Delhi experience.

10. Accuracy of Test Results

We follow quality protocols, trained handling procedures, and modern equipment to improve accuracy. However, results may be affected by:

• Biological variations
• Improper fasting or preparation
• Delayed sample submission
• Incomplete patient information
• Ongoing medication or treatment

Reports should always be interpreted by a qualified medical practitioner.

11. Medical Disclaimer

Claritymed Healthcare Diagnostic provides diagnostic services only. We do not replace licensed doctors, hospitals, or emergency medical care.

Patients should consult a doctor for:

• Diagnosis
• Treatment decisions
• Prescriptions
• Medical emergencies
• Ongoing health management

12. Privacy & Confidentiality

We respect patient privacy and handle information responsibly.

We may collect necessary data such as:

• Name
• Age
• Contact details
• Test history
• Medical details relevant to diagnostics

We aim to keep records secure and confidential in accordance with applicable practices. Please refer to our Privacy Policy for complete details.

13. Website Usage Terms

Users agree not to misuse the website by:

• Attempting unauthorized access
• Uploading harmful content
• Misrepresenting identity
• Disrupting website functionality
• Using content without permission

We reserve the right to restrict access if misuse is detected.

14. Intellectual Property Rights

All content on the website of Claritymed Healthcare Diagnostic, including:

• Text
• Graphics
• Logos
• Design elements
• Branding material

is protected and owned by us unless otherwise stated. Unauthorized copying or commercial use is prohibited.

15. Third-Party Links

Our website may contain references or links to third-party websites for convenience. We do not guarantee:

• Their content accuracy
• Their privacy practices
• Their service quality

Users access third-party platforms at their own discretion.

16. Limitation of Liability

To the extent permitted by law, Claritymed Healthcare Diagnostic shall not be liable for:

• Indirect or consequential losses
• Delays caused by external factors
• Errors due to incorrect user information
• Technical interruptions
• Decisions made solely on report viewing without doctor consultation

17. Service Availability

While we strive to maintain continuous operations, services may be interrupted due to:

• Maintenance
• Equipment servicing
• Public emergencies
• Staff shortages
• Technical issues

We reserve the right to modify, suspend, or discontinue services when necessary.

18. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising out of these terms shall be subject to the jurisdiction of the competent courts in Delhi.

19. Updates to Terms & Conditions

Claritymed Healthcare Diagnostic may revise these Terms & Conditions at any time without prior notice. Updated versions will apply once published on the website. Continued use of services indicates acceptance of revised terms.

20. Why Patients Trust Claritymed Healthcare Diagnostic

Patients searching for a trusted Diagnostic Centre, Best Diagnostic Centre, or Best Diagnostic Centre in Delhi value service quality, transparent processes, and dependable support. We continue to improve our systems to deliver a smooth and trustworthy healthcare experience.

21. Contact Us

For any questions regarding these Terms & Conditions, bookings, or services, please contact Claritymed Healthcare Diagnostic through our official support channels.